At Vivalis™, customer satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in your purchase. If for any reason you are not fully satisfied, we offer a hassle-free return and refund policy as outlined below:
30-Day Money-Back Guarantee
You may request a refund within 30 days of your purchase date.
To be eligible, products must be returned in their original packaging, along with any unused or unopened items.
How to Request a Return
Contact our Customer Support Team at [support email] with your order number and reason for return.
Our team will provide you with a Return Authorization (RA) number and return instructions.
Ship the product(s) back to the address provided.
Refund Process
Once we receive your returned items, please allow 5–7 business days for inspection and processing.
Approved refunds will be issued to your original payment method.
Shipping and handling charges are non-refundable.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery. We will gladly replace the item at no additional cost.
Important Notes
Refunds apply only to products purchased directly through the official Vivalis™ website.
We cannot process returns or refunds for items purchased from third-party sellers or marketplaces.
We reserve the right to deny a refund if returned items are not in compliance with our policy.